Contact

Support and keys live in the Telegram bot. That is the fastest way to reach a person, and it is the same chat where your key is issued, so there is nothing to look up and no ticket number to keep.

How to reach us

• Telegram: the bot behind every button on this site, for setup help, a lost key or a question about a term
• Email: [email protected] for legal, press and partnership requests
• Response time: the bot is usually answered within the hour during the day, email within a working day

What to include

For a connection problem tell us the device, the client app and its version, the location you tried and the network you are on, for example home Wi-Fi, mobile data or a campus network. Do not send the key itself by email. We never ask for passwords, card numbers or Telegram login codes, and anyone who does is not us.